Privacy policy

Hôtel Les Touristes 139 Place d'Abondance, 74360 Abondance Email: hotellestouristes@gmail.com Tel.: +33 (0)4 50 73 02 15

1. Data controller

The controller responsible for personal data collected on this website is:

Hôtel Les Touristes Private limited company with capital of €137,216.00 139 Place d'Abondance, 74360 Abondance RCS Thonon-les-Bains: 332 900 984 00011

2. Data collected

In connection with the use of this website and our services, we may collect the following data:

• Identity data: surname, first name
• Contact data: email address, phone number
• Stay data: arrival and departure dates, number of guests, room category
• Browsing data: IP address, browser type, pages visited (via cookies)

3. Purposes of processing

Your data is collected and processed for the following purposes:

• Managing reservations and contact requests
• Sending confirmations and information relating to your stay
• Improving the browsing experience on our website (analytics cookies)
• Complying with our legal and regulatory obligations

4. Legal basis for processing

The processing carried out is based on the following legal grounds:

• Performance of a contract: for managing reservations
• Legitimate interest: for improving our services
• Consent: for non-essential cookies
• Legal obligation: for retaining certain accounting and tax data

5. Retention period

Your personal data is retained for the period strictly necessary for the purposes for which it was collected:

• Reservation data: 3 years from the end of the stay
• Accounting data: 10 years in accordance with legal obligations
• Browsing data (cookies): maximum 13 months

6. Recipients of data

Your personal data is intended exclusively for Hôtel Les Touristes and is never sold or transferred to third parties.

It may however be transmitted, within the strict limits of their remit, to technical service providers responsible for website hosting and maintenance (Vercel).

7. Your rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: obtain a copy of your personal data
• Right of rectification: correct inaccurate or incomplete data
• Right to erasure: request the deletion of your data
• Right to object: object to the processing of your data
• Right to data portability: receive your data in a structured format
• Right to restriction: request a temporary suspension of processing

To exercise these rights, contact us:

• By email: hotellestouristes@gmail.com
• By post: Hôtel Les Touristes, 139 Place d'Abondance, 74360 Abondance

We undertake to respond to any request within one month.

8. Cookies

Our website uses cookies to improve your browsing experience.

Essential cookies: required for the website to function correctly (session, language preferences). They cannot be disabled.

Analytics cookies: used to measure website traffic anonymously and improve our content. They are only set with your consent.

You can manage your cookie preferences at any time via your browser settings.

9. Security

Hôtel Les Touristes implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration.

The website is hosted on a secure infrastructure (Vercel) with an encrypted connection (HTTPS).

10. Complaint to the supervisory authority

If you believe your rights are not being respected, you may lodge a complaint with your national data protection authority. In France:

CNIL (Commission Nationale de l'Informatique et des Libertés) 3 Place de Fontenoy – TSA 80715 75334 Paris Cedex 07 www.cnil.fr

11. Changes to this privacy policy

This privacy policy may be updated at any time. We invite you to consult it regularly.